Frequently Asked Questions.
If your question isn't answered here, ask us directly - that's exactly what our Discovery Call is for.
Reasons not to use us.
Every buyer's agent will try to tell you why you should use them. But here's some honest reasons why you might not choose to work with us.
That's true and we don't try to pretend otherwise. Our fees reflect the depth of research, due diligence and negotiation that goes into every purchase. If price is the only factor that matters to you, we're probably not the right fit - but if you want a Chartered Accountant testing every deal against the numbers before you commit, that's what you're paying for.
Every suburb and property we recommend is backed by data specific to your brief and your goals - not on personal opinions, emotions, or the latest headlines. If we can't show you the numbers behind a recommendation, you shouldn't accept it, and we won't ask you to.
We're licensed as a buyer's agency - not as a financial planner, mortgage broker or tax adviser. We won't give advice outside that licence, even if you ask for it. Where you need that expertise, we'll point you to someone qualified rather than guess.
Property investment carries genuine risk, and anyone promising any form of a guarantee is selling a marketing gimmick, not sound advice. We won't do that. What we will do is show you the data behind every recommendation so you can make an informed decision.
If a property doesn't clear your numbers, or a strategy doesn't suit your circumstances, we'll tell you - even if it slows the engagement down or means walking away from a deal you liked. We'd rather lose a sale than put you into the wrong property.
Everything else you might be wondering.
Fees, process, trust, and the objections we hear most often.
We don't rely on local instinct or bias - we rely on data, supported by a network of on-the-ground real estate professionals. That approach scales nationally in a way that personal familiarity with one area doesn't, and it also means that properties across the entire country become viable investment opportunities, rather than just properties where we happen to live.
Yes - in fact that's most of what we do. Many of our clients live in cities where they can't afford to buy the home they want, so they rent where they live and invest where the numbers make sense. We research and buy Australia-wide, regardless of where you're based.
You're never obligated to buy a property we present - you always have the final say. If nothing on the shortlist is right, we go back to the research. Our fee structure reflects this too - 80% is only payable after the exchange of contracts, so our incentive is to find the right property for you, not just any property.
While we specialise in investment properties, because it is where our process, research and negotiation experience is focused, we do also service owner-occupier clients in Hobart, Tasmania.
Our fee covers research, suburb and property shortlisting, due diligence and negotiation, from your discovery call all the way through to settlement. Our fee doesn't cover third-party costs like conveyancing, building and pest inspections, or bank and mortgage fees - those are paid directly to the relevant provider, but we can help coordinate them.
Because the fee is what buys you a Chartered Accountant's time, our market research, and our negotiation on your behalf - work that directly affects the property you end up with and what you pay for it. For most clients, the value of finding the right property or negotiating a better price more than offsets the fee. (You can estimate your stamp duty with our free Stamp Duty Calculator.)
It can, though we won't promise a specific figure - that depends on the property and negotiation. What we can say is that our fee structure ties the larger portion of our payment to actually securing the right property on the right terms, so our incentive is aligned with getting you a good outcome, not just a fast one.
Because we're paid by you and only by you. We don't accept commissions from selling agents, developers or lenders, and every recommendation is backed by data we make a priority to show you. Nothing about how we're paid rewards us for pushing you toward a property that isn't right.
You definitely can, and plenty of people do. What a buyer's agent adds is the research most people don't have time for - analysing suburbs and properties Australia-wide against your specific numbers, accessing opportunities that don't always appear online, negotiating without emotion, and most importantly, helping you understand every reason why you should or shouldn't buy a particular property.
The selling agent is legally representing the vendor, not you - their job is to get the best price and terms for the seller. We're engaged and paid by you, so our only job is to get the best outcome for you.
Every market cycle is different, which is exactly why we base recommendations on current data rather than what worked years ago. As for family and friends - they're not the ones doing the research, taking on the risk, or living with the decision. It's worth listening to their perspective, but the numbers behind your specific purchase should carry more weight than someone else's experience in a different market at a different time - and we provide and explain all the numbers to give you the confidence to have those conversations.
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